Transport and delivery time Delivery time (preparation + delivery): Spain (the peninsula): 24 to 48 hours Europe: 1 to 3 business days Carrier: Correos Express for Spain and Portugal UPS for the rest of Europe Large products: Delivery time may be longer. In that case, we will contact you.
For products purchased on Decathlon.ie, a two-year warranty applies from the date of delivery of the products. The warranty is valid as long as it is due to a defect caused by normal use of the product or a manufacturing defect. The product can be repaired, replaced or refunded depending on the evaluation of the defect that will be carried out by the seller. Attach all necessary documents for the activation of the warranty or a possible warranty extension (purchase invoice, photos, audio clips, etc.).
Products purchased on Decathlon.ie are covered by a 3-year warranty for purchases made from 1 January 2022 onwards. Products purchased before this date are covered by a 2-year warranty. 📌 The warranty applies when the defect is caused by: ✔ normal use of the product ✔ manufacturing defect 📌 To process a warranty claim, the following is required: proof of purchase (receipt or invoice) in some cases, photos or videos showing the defect 📌 How to request a warranty claim: Go to Decathlon.ie. Click on “HELP” and select “Contact our Customer Support Centre”. Choose the option “Email” and the category “My online order – MARKETPLACE”. Enter your order number (starting with “ES” followed by 10 digits – found in your confirmation email). Explain the reason for the claim and attach photos or videos to help us process your request quickly. Refund Policy (en-IE) Returned products will be refunded within a maximum of 14 calendar days from the date the seller receives the parcel. 📌 Refund conditions: ✔ refunds will be made using the same payment method used for the purchase. Return Period (en-IE) 📌 You have 30 days from receipt of the product to request a return. Returns Policy (en-IE) 📌 Conditions for return: the product must be new, unused and in its original packaging personalised or made-to-order products cannot be returned nutrition products cannot be returned if opened or unsealed 📌 How to request a return: Log in to your personal account at: https://www.decathlon.ie/login Under “Purchases”, click “View details” and select “Return”. Then choose “Request label”. Decathlon Customer Service will process your request within 72 working hours and send instructions by email. 📌 If your order includes a return label: pack the items securely in the original box attach the return label clearly to the parcel send the package to the address provided in the return instructions 📌 Important notes: ❌ Returns cannot be made in Decathlon stores or warehouses. 📌 Maximum refund processing time: 14 calendar days from the moment the parcel is handed over to the carrier. Return Costs (en-IE) ✅ Return shipping is free of charge. Carrier and Delivery Time (en-IE) 📌 Estimated delivery time (preparation + shipping): 5–7 working days. 📌 Carrier used: UPS.
Returned and compliant products will be refunded within 4 days from the date of receipt of the return by the seller. The refund will be made only on the same payment method used at the time of the order.
Returns are free.
- 30 days from the date of delivery of the order by the transport company. - Return shipping costs are free of charge. - Exchanges and returns of products sold by Surf Monkey are not possible in Decathlon stores and warehouses. - Information on the condition of the product: (e.g. new) - Information on the packaging: (e.g. product packed in original packaging) - Return address: llull 47, 5-7 , 08005 BARCELONA, ES - Information on the reason for the return: - The maximum refund period from delivery of the carrier is 4 calendar days. - The refund will be made by the same means of payment as used for the purchase. If there is NO return label in the package: Go to your customer account on Decathlon.ie and then click on "My orders". Click on the order you wish to return. Under "Order details", you can click on "Create a return/exchange ". You can then request a label/further instructions from the seller. Within 48 working hours, our customer service will provide you with all the necessary information to perform your return. If a return label is included: 1. Pack your items securely in the original box. 2. Stick the return label in a visible place on the package. 3. Send the package to the return address indicated above.
