We use logistics like UPS, DHL, GLS, DPD and Fedex for delivery, which takes about 7-9 working days.
For products purchased on Decathlon.ie, a two-year warranty applies from the date of delivery of the products. The warranty is valid as long as it is due to a defect caused by normal use of the product or a manufacturing defect. The product can be repaired, replaced or refunded depending on the evaluation of the defect that will be carried out by the seller. Attach all necessary documents for the activation of the warranty or a possible warranty extension (purchase invoice, photos, audio clips, etc.).
Returned and compliant products will be refunded within 4 days from the date of receipt of the return by the seller. The refund will be made only on the same payment method used at the time of the order.
Return shipping costs are free of charge.
- Within 30 days from the delivery date of the order by the carrier. - Return shipping costs are free. - Exchange and return of products sold by "TOP EBIKE" are not available at Decathlon stores and warehouses. - Product condition: New - Packaging requirement: Use the original packaging - Return address: LI Szeroka 80, 05-831 Parole Poland Telephone: +48739586269 - The maximum refund period from receipt of the returned product by the carrier is 4 calendar days. - The refund will be processed via the same payment method used for the purchase. A) If there is no return label inside the package: Log in to your customer account on the decathlon.be website, then click "My orders". Select the order you wish to return. Under "Order details", click "Create return / exchange". You may then request a return label or further instructions from the seller. Decathlon will provide you with all information required to complete your return within 48 hours. B) If a return label is already attached to the package: - Carefully pack the items in their original box. - Stick the return label on a visible area of the package. - Send the package to the return address stated above.
