Delivery time (preparation + delivery): 3 to 5 days. - Carrier: DPD & Dachser - Bulky items: Delivery to your door. We work with the delivery companies DPD and Dachser. For deliveries of bulky parcels, Dachser will contact the buyer to arrange a delivery date.
The seller warrants that the products and/or services comply with the contract, the specifications set out in the quotation, reasonable requirements of durability and/or usability, and the legal provisions and/or government regulations in force at the date of conclusion of the contract. If agreed, the seller also warrants that the product is suitable for a use other than normal. Any warranty provided by the seller, the manufacturer or the importer does not affect the rights and claims that the buyer may assert against the seller under the contract. Any defect or incorrectly delivered product must be reported in writing to the seller within 2 months of delivery. Products must be returned in their original packaging and in new condition. The seller’s warranty period corresponds to the manufacturer’s warranty period. However, the seller is never liable for the ultimate suitability of the products for each individual application by the consumer, nor for any advice regarding the use or application of the products. The warranty does not apply if: the buyer has repaired and/or modified the delivered products themselves or had them repaired and/or modified by third parties; the delivered products have been exposed to abnormal conditions or handled negligently or contrary to the manufacturer’s and/or packaging instructions. The warranty period is 12 months.
Name of the service provider: Handelsonderneming Pragma B.V. Legal form: B.V. Legal representative: Alfons Woudstra Address at which the service provider is established: Kruisboog 32 3905 TG Veenendaal (Netherlands) Contact details Email address: info@toysandgarden.com Telephone: +31 0800 5895007 Court of registration/Commercial Register: Kamer van Koophandel (Utrecht, Netherlands) Registration number: 08080816 VAT number (Section 27a of the VAT Act): NL810362557B01 Information or link to the European Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=DE The seller undertakes to offer only products and services that comply with the applicable provisions of EU law (self-certification in accordance with Article 30(1)(e) of the DSA).
The seller shall refund all payments made by the buyer, including any delivery charges charged by the seller for the returned product, without delay but within 4 days of the day on which the buyer notifies the seller of the withdrawal. The seller shall use the same method of payment as that used by the buyer for the refund, unless the seller agrees to another method. The refund shall be free of charge to the buyer. If the buyer has chosen a delivery method that is more expensive than the cheapest standard delivery option, the seller is not obliged to refund the additional costs associated with the more expensive method.
Return shipping costs are free of charge.
- 30 days from the date of delivery of the order by the carrier. - Return postage is free of charge. - Exchanges and returns of products SOLD BY “Toys and Garden” are not possible in Decathlon shops and warehouses. - Product condition: new - Packaging information: return in the original packaging - Return address: Kruisboog 32 / 3905 TG Veenendaal / Netherlands - Information regarding the reason for the return. - The maximum refund period from the date of handover to the carrier is 4 calendar days. - The refund will be made via the same payment method used at the time of purchase. A) If there is NO return label in the parcel: Go to your customer account on decathlon.ie and then click on “My orders”. Click on the order you wish to return. Under “Order details”, you can click on “Create a return/exchange”. You can then request a return label or further instructions from the seller. Within 48 working hours, our customer service team will provide you with all the information you need to complete your return. B) If a return label is included: 1. Pack your items securely in the original box. 2. Stick the return label in a visible place on the parcel. 3. Send the parcel to the return address given above.
