Dispatch from Germany with DHL or DPD. Delivery to the Republic of Ireland takes 2–4 working days. Public holidays are not working days. The timeframe shown for the order before purchase is binding. Tracking is provided after dispatch. No delivery to PO boxes or DHL Packstations.
Your statutory rights under the Consumer Rights Act 2022 apply, including at least the applicable EU minimum period for legal conformity remedies. If a lack of conformity becomes apparent within 12 months of delivery, it is presumed to have existed at delivery unless an exception applies. This 12-month presumption does not limit statutory remedies after that period. Faulty-goods remedies generally include the short-term right to terminate during the first 30 days and further remedies in accordance with the Act; Irish limitation rules may permit a claim later, but this is not a fixed-term or six-year product warranty. The rights apply, for example, when a product is faulty or damaged on delivery, not as described or not the item ordered. They do not cover normal wear, misuse, storage contrary to instructions or damage caused by the customer after delivery. Open a request from the relevant order on the Decathlon platform; Decathlon is the first point of contact. Provide the order number or proof of purchase, describe the issue and add photographs if available. Statutory remedies are provided without charge where required. These statutory rights are not an additional commercial guarantee and do not promise a fixed shelf life or a particular health outcome. You may cancel without giving a reason within 30 calendar days after receipt. For separate deliveries, the period starts when the last product is received. In your Decathlon account, open “My Purchases”, select the order and “Start Return”. The refund is processed through Decathlon within four working days after the return is received.
Seller: PaNiKa UG (haftungsbeschränkt), trading as XTRA FUEL; a limited liability company incorporated under German law. Registered business address: Hohenzollernring 57, 50672 Köln, Germany. Managing directors: Patrick Nico and Nick Seißler. Commercial register: Amtsgericht Köln, HRB 116447, Germany. VAT identification number: DE321130791. Email: info@xtrafuel.de. The business address is not our returns address. Use the returns address shown in the return instructions.
The refund is processed without charge through Decathlon to the original payment method within four working days after the return is received. The time for the credit to appear depends on the payment provider. For a full cancellation, the least expensive standard outbound delivery charge is also refunded; supplements for a more expensive method are not. No fixed handling or restocking fee applies.
Return shipping costs are free of charge.
Start the return within 30 days after receipt. We do not include a return label in the parcel. In your Decathlon account, open “My Purchases”, select the order and “Start Return”. Follow the steps; within two working days you will receive a free electronic prepaid return label or return instructions. If you do not receive them, contact Decathlon Customer Service. For a change-of-mind return, the product must be complete and not used beyond what is necessary to inspect its nature and characteristics, with the protective product seal intact where applicable and the original product packaging intact. The outer shipping box may be replaced; pack the product securely and keep proof of postage. These conditions do not limit rights for faulty, damaged or incorrect goods. Return address: log-mark GmbH, c/o PaNiKa (XTRA FUEL), Talstr. 61, 70825 Korntal-Münchingen, Germany. Do not send items to a Decathlon store.
