10-year guarantee

The guarantee covers any backpack faults, except those caused by normal wear and tear and improper use. This special 10-year warranty will only be granted upon presentation of the receipt and the product, if the product is covered by warranty, it will be repaired or exchanged, free of charge. This commercial guarantee does not affect any statutory guarantees that are applicable in the country/state of purchase.

OUR ENVIRONMENTAL POLICY

Because we are aware that we must act to preserve our playground, Quechua is committed to limiting the environmental impact of its products.

Today, this product is not eco-designed, but we work every day to make it more responsible: eco-design, repairability and sustainability are at the heart of our developments.

WHERE DO OUR BACKPACKS COME FROM?

Created in our international design centre at the foot of Mont Blanc in France, this backpack is then manufactured and assembled by our suppliers in Vietnam and China.

They are partners that have genuine expertise in making our backpacks and with whom we work in close collaboration.

Thanks to this relationship of trust with our industrial partners, we can create high-quality technical products.

Working conditions in our production workshops

We guarantee that our suppliers comply with our code of conduct. These suppliers are often located in developing countries where our presence helps to create jobs.

By conducting audits and having teams on site, we make sure that the working environment of the employees meets certain quality standards in terms of human respect, personal fulfilment and environmental protection.