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Returns with Decathlon Ireland

WITH DECATHLON IRELAND YOU HAVE 365 DAYS TO CHANGE YOUR MIND FOLLOWING YOUR ONLINE PURCHASE!
You have 365 days after your online purchase to return a product and ask for a refund. The product needs to be in original packaging with labels attached.

Things to keep in mind before requesting a return:
The item must be in its original, unused, unaltered, and unwashed condition.
The item must be returned with the original tags and packaging material.
Decathlon does not accept returns on perishable products (e.g. food, beverages) and products with hygiene concerns (e.g. undergarments, sports bras).
Decathlon does not accept returns of products that are customized for the client at our stores.
All shipping fees which may have been charged during the original purchase are non-refundable.


In the rare occasion, if you have a product with a manufacturing defect, don't worry. All Decathlon passion brand products come with a minimum guarantee of 2 years.* If beyond 30 days of use, we will firstly offer a repair solution. If we are unable to repair your item within a reasonable period, we will exchange the product. If no equivalent product is available, we will offer a full refund.

*All returns and warranty related claims are subject to inspection by our team of sports experts and may not be accepted.

RETURNS Q&A

How do I process my postal return?

How to return your items:

1. Print the invoice for your order, you will find this attached to your confirmation email.
2. Circle around the items on the invoice that you are returning back to us.
3. Enclose the invoice inside the parcel with the items you are returning.
4. Fill out this form.
https://docs.google.com/forms/d/11KQGdzy_bnjcUralUT--XyGzo02ZgzK9qTbeJ1_H-mM/viewform?edit_requested=true
5. We have two options for you to send your parcel back to us (postage fees will be at your charge):


a) An Post
The following steps are only for packages that are less than 150 cm in length and less than 20kg. This is not for bulky items such as bikes or fitness machines. Use https://www.anpost.com/Post-Parcels/Click-and-Post/Returns to return your package with AnPost. An Post needs around 10 working days to return your package to our Ballymun store and we need an additional 10 days to process the refund.
b) Drop2Shop.
Please be aware only parcels up to 60x50x50cm, and 10kg will be accepted by Drop2Shop Use Drop2Shop to return your parcel for a wider range of drop off points, and a cheaper postage fee. See link below: https://coll8.drop2shop.ie/Select-Retailer IT'S DONE! We will refund you as soon as your package arrives at our facilities.

How long do I have to return my online order?

As standard all orders placed on Decathlon.ie can avail of 365 days from the date of purchase to return unused/unworn items. This applies to both home delivery and click & collect purchases

How can I return my online purchase?

There are two methods of return available for online purchases. You can avail of our postal methods of return via An Post or Coll8 which can be seen above in question 1 or if you are in a position to do so you can return your online order free of charge to our store in Ballymun in Dublin with your order invoice and card used for the initial payment. (Note all returns are subject to inspection)

Can I post my order back for an exchange of size?

Unfortunately we cannot provide a postal exchange for an online order. Should you wish to change your order for an alternative size you would need to complete your postal return as normal for a refund and replace your order or bring the item to our store in Ballymun where an exchange or refund can be facilitated upon inspection if you bring your order invoice and card used for payment.

How much is it to return my order?

Utilizing the An Post method of return will cost €4.95 for a postal return or €6.00 for a collection and this is for items under 1.5m in length and 20kg in weight. Alternatively you can utilize the Coll8 "Drop2Shop" method of return for €3.94 for items 60x50x50cm and less than 10kg with details on both to be found here https://www.decathlon.ie/content/8-365-days-return. For free return of your online order you can visit our store in Ballymun in Dublin with your order invoice and card used for payment. Note all returns are subject to inspection.

How can I return a bulky item?

If you have purchased an item larger than the dimensions allowed by An Post or Coll8 for return such as a bike or piece of home fitness equipment and you wish to return it you must arrange the tracked courier return at your cost to FAO Decathlon Returns, Decathlon, St Margarets Road, Ballymun, Dublin, D11X2NC, and ensure you've enclosed a copy of your order invoice within the packaging. If you wish to return a bulky item due to a suspected warranty related issue please contact our support team in Dublin at help.ireland@decathlon.com with a details of the issue including photos/videos.

Where can I find my order invoice for my rerturn?

You can retrieve your order invoice in your email confirmation following placing your order, or by logging into your decathlon.ie account, selecting "purchase history" and then "online orders" and a pdf of your invoice is available to download. Alternatively you can contact our support team at help.ireland@decathlon.com if you cannot retrieve your invoice.

How long after posting back will I receive my refund?

As standard all returns are processed 15-20 working days after posting. As soon as our team in Dublin receives and processes the package received the refund will be issued and funds will transfer direct to the original bank account used for payment within 3 working days.

Can I use an alternative postal service of return?

For standard non bulky orders, if you wish to make a postal return we recommend using the postal options listed on Decathlon.ie as they are fully tracked. If you use an alternative provider for your postal return it must be a tracked service so as to allow us to follow up and complete the refund for you. If you utilize a postal method of return that is not tracked we cannot guarantee your return will be processed.

Are there items that cannot be returned?

Decathlon does not accept returns on perishable products (e.g. food, beverages) and products with hygiene concerns (e.g. undergarments) or any items that have been personalised.

What is the in store return policy?

Items purchased in store in Decathlon Ballymun can only be returned in store in Ballymun and cannot be posted back. Items purchased in store can avail of the standard 30 days to return any unworn/unused goods with tags attached for a refund/exchange with your proof of purchase upon inspection. If you make your purchase in store and utilize your Decathlon account email address at the till at the time of making your purchase this will extend your returns window from 30 to 365 days. Points to note - The item must be in its original, unused, unaltered and unwashed condition. The item must be returned with the original tags and packaging material. Defective items used outside of their intended purpose cannot be returned. Decathlon does not accept returns on perishable products (e.g. food, beverages) and products with hygiene concerns (e.g. undergarments). Decathlon does not accept returns of products that are customized for the client at our stores.

How can I make a claim against my items warranty?

If you have made an online purchase and you feel there is a warranty related fault you must contact our team at help.ireland@decathlon.com with a description of the issue aswell as photographic / video evidence of the fault before utilizing our postal returns service. If you are in a position to visit the store with the product and your proof of purchase this is the best alternative. It must be noted that all returns are subject to inspection by our team of experts and may not be accepted.