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Unfortunately due to the current ongoing situation with the Covid-19 pandemic, we have temporarily suspended the return of items purchased from Decathlon.ie.
We will issue an update as soon as we return to normal working procedures and appreciate all our loyal customers understanding at this difficult time.
Our customer service team can be reached HERE.
You have 365 days after your purchase to return a product and ask for a store credit or a refund*. The product needs to be in original packaging with labels. Return your parcel with AnPost easily for only €4,95 (See step 5 of the process).
1. Log in to your account.
2. Select your order and click on "Return".
3. Fill in the information about your return and submit your request.
To add more than one item to your return, click the ADD ITEM TO RETURN button.
At the end of submitting the return click SUBMIT.
Postage fees will be at your charge: €4,95. The following steps are only for packages that are less than 150 cm in length and less than 20kg. This is not for bulky items such as bikes or fitness machines.