Unfortunately due to the current ongoing situation with the Covid-19 pandemic, we have temporarily suspended the return of items purchased from Decathlon.ie.

 We will issue an update as soon as we return to normal working procedures and appreciate all our loyal customers understanding at this difficult time.

Our customer service team can be reached HERE





With Decathlon Ireland you have 365 days to change your mind!   


You have 365 days after your purchase to return a product and ask for a store credit or a refund*. The product needs to be in original packaging with labels. Return your parcel with AnPost easily for only €4,95 (See step 5 of the process).

  • Exchange through store credit: We give you a voucher that can be used to order an exchange or a completely new product. We will credit your Decathlon.ie account with the amount corresponding to the item(s) you have returned, plus shipping fees (if you paid them in your first order)
  • Refund: After we receive your product in our Belfast store we will refund you within 5 working days (An Post needs around 10 working days to return your package to our Belfast store). Depending on the method of payment, the money will be back on your account within 48 hours (Paypal), 72 hours (credit card)



1. Log in to your account.



 2. Select your order and click on "Return".



 3. Fill in the information about your return and submit your request.

To add more than one item to your return, click the ADD ITEM TO RETURN button.

At the end of submitting the return click SUBMIT.



Postage fees will be at your charge: €4,95. The following steps are only for packages that are less than 150 cm in length and less than 20kg. This is not for bulky items such as bikes or fitness machines. 


4. We will send you a confirmation email and a return form. Print the return form and enclose it in your parcel.
5. Use https://www.anpost.com/Post-Parcels/Click-and-Post/Returns to return your package with AnPost. An Post needs around 10 working days to return your package to our Belfast store and we need an additional 5 days to process the refund.
6. IT'S DONE! We will refund you or give you a store credit as soon as your package arrives at our facilities.