PlanetFoot

PlanetFoot is a football-specialized retailer dedicated to passionate players, fans, and clubs. Founded in the south of France, PlanetFoot operates both online and through physical stores, with a clear focus on officially licensed football products. Our mission is to make football culture accessible to everyone by offering a wide selection of authentic jerseys, training wear, and fan apparel from major brands and clubs. We carefully select our products to guarantee authenticity, quality, and up-to-date collections. Our vision is to become a trusted football destination in Europe, combining digital performance with in-store expertise, while maintaining a strong customer-centric approach based on transparency, reliability, and service quality.

Business

PLANETFOOT
Company # 410191506

Address

102 AVENUE DE FRANCE, 66480, LE PERTHUS, FR

Return policy

30_Days

The seller certifies and declares that all the products and services it offers on the Decathlon Marketplace comply with the requirements of all the regulations and legislation in force in the EU.

Terms of sale

This item is sold through a trusted Decathlon Marketplace seller. Please be aware of their unique terms of service.

Return fees

Returns are free.

Refund modality

Refunds are processed within 4 days after PlanetFoot has received and inspected the returned product. Refunds are issued using the same payment method used for the original purchase. Once processed, the refund timeline may vary depending on the customer’s bank or payment provider.

Return modality

If a customer wishes to return a product, they must first contact PlanetFoot customer support to receive return instructions. If a return label is provided, the customer must use it to ship the product back. If no return label is included, PlanetFoot will provide instructions for the return process. Return shipping costs are covered by the seller and are therefore free for the customer, unless the return does not comply with the return conditions. Personalized products cannot be returned or refunded, except in the case of a confirmed manufacturing defect.

Guarantee modality

All products sold by PlanetFoot are covered by a 12-month legal guarantee starting from the date of delivery. To activate the guarantee, the customer must provide: Proof of purchase (order confirmation or invoice) Photos clearly showing the defect The guarantee does not apply in the following cases: Normal wear and tear Improper use or maintenance Damage caused by misuse, accident, or modification Personalized products (printing, flocking) unless a manufacturing defect is proven

Carriers delivery times

PlanetFoot works with recognized carriers to ensure reliable delivery. Estimated delivery time: 2 to 5 business days, depending on the destination The carrier used is selected according to the delivery area and order type ( ex : Colissimo, DPD, Chronopost, FedEx ) Customers receive tracking information once the order has been shipped.