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Grupo R. Queraltó SA

We were founded to promote well-being. For over 125 years, we have been bringing all the essentials to homes in more than 35 countries thanks to our flagship brand: Mobiclinic. Your home is close to our hearts, which is why we work every day to improve our product ranges (fitness, children, pets, mobility and home...). With over 10 million products sold under our own leading European brand, Mobiclinic, we strive to move forward, innovate and provide the best service. With a customer satisfaction rate of over 99% and an award for Spain’s best SME in 2023 from among more than three million companies, the R.Queraltó Group offers you everything you need to look after your mind and body. And that’s not all: we also have the trust and support of Buznl, a company with a turnover of over 14 billion, more than 21,000 employees across five continents, and listed on the London Stock Exchange. Welcome!

Business

Grupo R.Queraltó SAU
Company # A41088493

Address

Pol. El Pino, Avda. Pino Albar, 24, 41016, Sevilla, ES

Return policy

30 days

The seller certifies and declares that all the products and services it offers on the Decathlon Marketplace comply with the requirements of all the regulations and legislation in force in the EU.

Terms of sale

This item is sold through a trusted Decathlon Marketplace seller. Please be aware of their unique terms of service.

Return fees

Return shipping costs are free of charge.

Refund modality

A refund for the amount paid will be issued once the product has arrived at our warehouse and our team has verified that it is in perfect condition, as specified in the returns policy. Refund terms: Maximum processing time of 14 days The refund will be processed using the same payment method used to place the order

Return modality

RETURNS FOR DAMAGE DURING TRANSPORT: We accept returns for damaged goods within 30 days of receipt. We will, of course, arrange for the goods to be collected and refund the amount you paid. Please remember to note on the delivery note that you have noticed the damage. Customer service email: [email protected]

Guarantee modality

Products purchased from Decathlon.be are covered by a two-year warranty from the date of delivery. The warranty applies if the fault is due to normal use of the product or a manufacturing defect. The product may be repaired, replaced or refunded, depending on the seller’s assessment of the fault. Please enclose all necessary documentation to activate the warranty or request an extension of the warranty (purchase receipt, photos, audio files, etc.). Customer service email: [email protected]

Carriers delivery times

At Queraltó, we want you to receive your order as quickly as possible, which is why we offer delivery times of 7 to 10 days, using the best courier companies (Seur, MRW, DHL, etc.). Customer satisfaction is our top priority.