Outdoor Lux
Outdoor Lux offers a wide and unique selection of sports and health products for young and old alike, including goals, scooters, helmets, bike accessories, slacklines and outdoor equipment for schools, clubs and families.
Business
Kuby SARL
Company # B180806
Address
3, Op d'Schmëtt, 9964, HULDANGE, LU
Return policy
30 days
The seller certifies and declares that all the products and services it offers on the Decathlon Marketplace comply with the requirements of all the regulations and legislation in force in the EU.
Terms of sale
This item is sold through a trusted Decathlon Marketplace seller. Please be aware of their unique terms of service.
Return fees
Returns are free.
Refund modality
Refunds must be made within 4 days of receipt of the item using the same payment method.
Return modality
- 30 days from the date of delivery of the order by the transport company.
- Return shipping costs are free of charge.
- Exchanges and returns of products sold by Outdoor Lux are not possible in Decathlon stores and warehouses.
- Information on the condition of the product: the product you want to return needs to be unused and the product should still be packed in the original packaging)
- Return address: 3, Op d'Schmëtt L-9964 Huldange
- The refund will be made by the same means of payment as used for the purchase.
For hygiene and safety reasons, we cannot accept returns for the following product categories:
Food
Proteins, protein powders and other dietary supplements
Beverages
Hygiene products
Sunscreens
Breathing trainers
and other products that come into direct contact with the skin or mouth.
These products cannot be returned after delivery, even if the packaging is still unopened. This policy ensures the quality and safety of our products for all our customers.
If there is NO return label in the package:
Go to your customer account on Decathlon.ie and then click on "My orders". Click on the order you wish to return. Under "Order details", you can click on "Create a return/exchange ". You can then request a label/further instructions from the seller. Within 48 working hours, our customer service will provide you with all the necessary information to perform your return.
If a return label is included:
1. Pack your items securely in the original box.
2. Stick the return label in a visible place on the package, pay attention that you use the correct label, where you are the sender and our address in Luxembourg is the receiver.
3. Send the package to the return address indicated above.
Guarantee modality
Warranty Period: 1 year
Carriers delivery times
DPD: 4-5 days